Few types of online government services :
1.
Information services
2.
Online booking
3.
Online payments
4.
Online reporting and advice
What are the benefits that the customer will get in these
each government services ???
Why should I book online? Here are just some of the benefits at a
glance:
1.Convenience : This is hassle free since you can
book a ticket from the comfort of your house, wherever you are and at any time
of the day without having to go to the travel agency. All you need is a
computer and internet access.
2. Prices
: When you book online you have
the freedom to shop around for prices before you make a choice, whereas when
you book via a travel agent you have only one option- the one he recommends.
Some airlines have online only fares since they rely on automation rather than
manpower to do the job, thus reducing cost.
3. Cancellations and changes: Cancelling or making a change in the ticket or a class upgrade is very
simple when you book online, all you have to do is go directly to the airline’s
website and log-in with your booking information. It’s easy and sometimes even
free.
4. Security: When you make a reservation online, the essential information is
collected over a secure connection, while when you book via a travel agent you
give sensitive information like your credit card details to a total stranger
and you might even be required to pay an upfront deposit.
5. Speed: When you make an online booking you can confirm in seconds whether
the dates and the seats you prefer are available. If you have to use a travel
agent you might have to go through a long process and might even be put on hold
for quite some time.
6. Early check-ins: International travelers are able to
check in between two and twenty four hours before the flight and print the
boarding pass from home. Some airlines even offer mobile check-in
options: having your boarding pass bar code sent directly to your mobile phone.
You’ll be able to save a lot of time by checking in online.
7. Control: Online booking allows clients
to see all possible flight arrangements first hand, select a specific seat,
request meals and even search for the lowest fare.
8. Confirmation: While you book online, you are satisfied to know the reservation was
correctly made whereas when you use a travel agent, you are given a
confirmation number so you really have no way of knowing if the reservation was
made correctly or if it was made at all.
online booking
9. Customization: When you
book online you can easily handle a complicated itinerary that combines several
transportation means.
10. Time saving: It is safer to book online if you
are ready to go on a trip and don’t have time to visit your travel agent or the
airline. This will give you more time to prepare on your luggage and when
looking for accommodation for your discount flights.
Why should I make payments online? Here are just
some of the benefits at a glance:
1. Accept Credit Cards: Consumers use their
credit cards and debit cards for making payments both large and small. Online
payment gateways make credit card transactions even more efficient, with batch
upload features to submit multiple transactions in a single file and the
ability to verify accounts quickly and securely.
2. ACH Payments: The Automated
Clearing House (ACH) system allows banks to send money back and forth
electronically. Merchants can accept ACH payments through online payment
gateways for various types of transactions, including bill payment, e-commerce
processing and business-to-business transactions.
3. Recurring Billing Options: Customers expect
flexibility and convenience when making online payments. With recurring billing
options, customers can set up weekly or monthly payments and have receipts
emailed directly to their inbox.
4. Secure Processing: Online payment
gateways that are compliant with PCI DSS standards keep customers’ data safe,
while protecting merchants from the hefty fees and devastating consequences of
having data compromised.
Why should I use online information services? Here are just some of the
benefits at a glance:
- Convenience - registering is a simple,
quick, do once process which can be done whenever you want. You can then
enrol with multiple services and conduct your business transactions with
Government whenever you like.
- Security – all Government services
are designed to be secure, only you and the receiving Government
Department can access your information.
- Ease of use – allowing you to have a
single login to access all of your online services with Government means
you will only have to remember one login id / password (not create a
different user name / password for each Government Online Service)
- Speed – using electronic
services removes the need to travel to Government buildings, telephone for
information or use paper to render returns. It also allows Government to
respond faster to your submissions and become more responsive.
- Flexibility – you will be able to
manage your relationships with Government.
- Act on behalf of others. -
for example an Accountancy firm could file VAT returns on behalf of their
clients.
- Set up users and their
access rights. You can set up other users to act on your behalf, within
your account, and decide whether these users can have access to one or all
of the services that you have enrolled for. For example you can allow
someone to maintain your Income Tax Service but not access your VAT
Service.*
- Out-of-hours access. Most
Online Services will be available around the clock which gives you the
ability to communicate with Government when ever you want.
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